Shipping Policy

1. Shipping Destinations

We currently offer shipping within the United Arab Emirates (UAE) only. We do not provide international shipping at this time.

2. Shipping Methods and Timelines

We offer the following shipping options:

  • Standard Shipping: Delivery within 3 - 5  business days.
  • Express Shipping: Delivery within 2 - 3 business days.

Please note that shipping times are estimates and may vary depending on factors beyond our control, such as weather conditions and local customs procedures.

3. Order Processing

Orders are typically processed within 12 hours after payment confirmation. Once your order has been processed, you will receive an email notification with tracking information.

4. Shipping Charges

Shipping charges are calculated based on your order's total weight, shipping method, and delivery location. The exact shipping cost will be displayed during the checkout process before payment.

5. Tracking Your Order

You will receive a tracking number via email once your order has been shipped. You can use this tracking number to monitor the status of your shipment on our website or through the carrier's tracking portal.

6. Delivery

Deliveries are typically made during regular business hours (Sunday to Thursday). Please ensure that someone is available to receive the package at the provided delivery address. In case of absence, the carrier may attempt redelivery or leave a notification for collection at the local distribution center.

7. Address Accuracy

It is your responsibility to provide accurate and complete shipping information during checkout. We cannot be held responsible for delays or non-delivery due to incorrect or incomplete addresses.

8. Damaged or Lost Items

If your order arrives damaged or if it is lost in transit, please contact our customer support within 2 days of receiving your order. We will work with the carrier to resolve the issue and arrange for a replacement or refund if necessary.

9. Customs and Import Duties

All orders shipped within the UAE are not subject to import duties or taxes.